Terms of Service

By using 3D Asset and purchasing models, you agree to these terms. Please read them alongside our License and Privacy pages.

Purchases & downloads

Assets are delivered as instant digital downloads. Access to your purchased files remains available from your account after checkout.

Refunds

Because assets are downloadable, we offer a 14-day good-faith refund if a file is broken or materially not as described. Reach out and we’ll make it right.

Editor access

Use of the editor and access to saved cloud scenes require an active purchase of the corresponding pack and end after a full refund or dispute.

Acceptable use

You agree not to abuse the download system, share account credentials, or use the site to distribute assets in violation of the License.

Support & contact

For purchase, download or account questions, contact 3D Asset at support@3d-asset.com. This is our official customer support address.